Uploading

File Quality

Our uploader automatically checks the pixel dimensions of your file and only allows you to select the appropriate size.
As a guide an iPhone 6 (or newer) photo can be printed at our 600x900mm size.
We do not recommend upsampling the image as adding pixels in Photoshop does not achieve a better result, although it does trick our uploader.
Adding filters and effects to photos can sometimes impact the quality. As a guide try to view the image at print size on your screen for an indication of what the printed image will look like. If it doesn’t look great on screen, it will probably look worse when printed.

File formats

The uploader accepts .jpg and .png files. If you are printing at our Large or XLarge sizes and would prefer to use a .tif file please send us a download link.
We print files as RGB and use the Adobe 1998 RGB colour profile.
You dont need to resize your files, it is best to upload the full resolution file in its native pixel resolution. We will re-size to the print size, but never alter the image or pixel dimensions.
Problems with uploading If you are having trouble with the uploader, try clearing the cache by holding down Shift+Refresh. As a second option, please try a different browser.
Minimum file sizes Use this as a guide only, the higher the resolution the better.
Small size 1000x1500px
Medium size 1800x2700px
Large size 2667x4000px
XLarge size 3000x4500px

 

Artwork

Why do you only offer set sizes?

We found these sizes to be most popular and cover a wide range of applications. They also maximise material useage meaning we can keep our prices lower.

My work is a different size, can you frame it?

We can do custom sizing for artists and galleries ordering 10+ of the same size.
Do you frame existing artwork? Unfortunately not. We are all about printing, framing and delivering. If you are in Melbourne, our parent company finiframes.com can certainly help.


 

Printing

What is a giclée print?

A fine art digital print made on an inkjet printer. They are archival quality and guaranteed not to fade or bleed for up to 100 years. It is the industry standard in galleries and museums across the world.

What type of printer do you use?

The latest Epson P20070 printer 
using genuine Epson Ultrachrome Pro inks.

 

 Materials

Do you use real timber moulding?

All our timber is locally sourced from sustainable sources. We use Victorian Ash and Tasmanian Oak timber. 

Are the frames mass produced?

Each frame is hand cut and carefully assembled by our team working from our Melbourne workshop.

Why do you use acrylic instead of glass?

The 3mm Plexiglass we use  is museum grade. It is lighter than glass, helps to protect your work from UV damage and also has the added advantage of being shatter proof.

 

Shipping
How long will delivery take?

We will have your new work to you in 2 weeks.

Where is my order shipped from?

All orders are shipped from our workshop in Richmond, Melbourne.

How are the frames shipped?
The frame is bubble wrapped and shipped in custom made, double wall cardboard packaging using a courier service. All work is insured against loss or damage